jili500 Privacy Policy — How We Handle Your Personal Data

1. Who We Are and Who This Policy Applies To

jili500 operates the online gaming platform accessible at jili500.click and any associated mobile applications. jili500 is the data controller for all personal information collected through these channels. We hold a PAGCOR license authorising us to operate online gaming services in the Philippines, and we are registered as a personal information controller under the National Privacy Commission (NPC).

This Privacy Policy applies to all current and former players who have registered or interacted with the jili500 platform, as well as to any person who visits the jili500 website without registering. It covers personal data collected online and through any other channel through which you interact with jili500, including customer support communications.

By registering a jili500 account or by continuing to use the jili500 website, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described here.

2. Personal Data We Collect

The personal information jili500 collects from you falls into the following categories:

jili500 does not collect special categories of personal data (such as health data, racial or ethnic origin, or political opinions) except where this is strictly required by law — for example, information relating to problem gambling may be recorded where a player accesses responsible gaming support tools or self-exclusion features.

3. How We Collect Your Data

jili500 collects personal data through the following means:

Information You Give Us Directly

When you register a jili500 account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion, you provide personal data to us directly. This is the primary source of the identity, contact, and financial data we hold.

Automatically Collected Data

When you access the jili500 website or mobile application, our systems automatically collect technical data including your IP address, device identifiers, browser information, and session data. This happens through standard web server logs, session management systems, and cookies. See Section 10 for more detail on cookies.

Third-Party Sources

In certain circumstances, jili500 may receive or verify personal data from third-party sources, including:

• Payment processors (GCash, Maya, GrabPay, banks) confirming transaction details
• Identity verification service providers used to validate government-issued IDs during KYC
• Fraud prevention and anti-money laundering screening services
• PAGCOR and other Philippine regulatory bodies where required by law

4. Why We Use Your Personal Data

jili500 uses the personal data it collects for specific, legitimate purposes. The table below maps each processing purpose to the data categories involved.

jili500 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a legitimate legal basis under Philippine law.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jili500 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil the contractual obligations between you and jili500 — operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal obligation: Processing required for jili500 to comply with its PAGCOR license conditions, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing necessary for jili500's legitimate business interests, including fraud prevention, security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You can withdraw consent for marketing at any time through your jili500 account settings or by contacting our Data Protection Officer.

6. Sharing Your Personal Data

jili500 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

Payment Processors and Financial Service Providers

To process deposits and withdrawals, jili500 shares the minimum necessary data with payment providers including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet member banks, and card networks. These providers are contractually required to handle your data securely and only for the payment processing purpose.

Identity Verification and Fraud Prevention Services

To comply with PAGCOR KYC requirements and AMLA obligations, jili500 uses accredited third-party identity verification and AML screening services. Your identity data may be shared with these providers for verification and screening purposes.

Game Content Providers

The games available on jili500 are supplied by third-party game providers. When you play a game, your gaming session data (bet amounts, outcomes, session identifiers) is processed by the relevant game provider's systems. Game providers are contractually bound to handle this data only for game delivery and fairness audit purposes.

Regulatory Authorities

jili500 is required by law to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine authorities when required under applicable law or by valid legal process.

Professional Advisers

jili500 may share data with lawyers, auditors, and other professional advisers under strict confidentiality obligations where necessary for legal, compliance, or financial advisory purposes.

7. How We Secure Your Data

jili500 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Technical Measures

• All data transmitted between your device and jili500 servers is encrypted using TLS 1.2 or higher (SSL)
• Sensitive data stored in jili500 systems is encrypted at rest using AES-256 encryption
• Payment card data is handled in accordance with PCI DSS standards — full card numbers are never stored by jili500
• Account access is protected by password hashing, rate limiting, and optional two-factor authentication
• Regular penetration testing and security audits are conducted by independent cybersecurity specialists

Organisational Measures

• Access to personal data within jili500 is restricted to staff whose role requires it, on a need-to-know basis
• All jili500 staff with data access undergo privacy and security training
• Data access is logged and monitored for anomalous activity
• jili500 maintains an incident response procedure for data breaches, including NPC notification requirements under RA 10173

In the event of a personal data breach that poses a real risk to you, jili500 will notify you and the National Privacy Commission within the timeframe required by the Data Privacy Act.

8. How Long We Keep Your Data

jili500 retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five years after account closure in accordance with AMLA and PAGCOR record-keeping requirements
• KYC identity documents: Retained for a minimum of five years after the end of the customer relationship
• Communications and support records: Retained for three years from the date of the communication, unless related to an ongoing dispute
• Gaming activity logs: Retained for five years for regulatory compliance and dispute resolution purposes
• Technical logs (IP, session data): Retained for 12 months unless required longer for a security investigation
• Marketing preference records: Retained until you withdraw consent or close your jili500 account

After applicable retention periods expire, personal data is securely deleted or anonymised such that it can no longer be linked to an identified individual. Anonymised aggregate data may be retained for statistical and platform improvement purposes without limit.

9. Your Data Rights Under Philippine Law

The Philippine Data Privacy Act of 2012 gives you the following rights over your personal data held by jili500. You can exercise any of these rights by contacting our Data Protection Officer as described in Section 14.

jili500 will respond to verified rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this by a further 30 days with notification. There is no fee for the first access request in any 12-month period.

Requests to exercise your rights can be submitted by email to our Data Protection Officer at privacy@jili500.click or through the live chat function on the jili500 platform. jili500 may ask you to verify your identity before fulfilling a request to ensure your data is not disclosed to an unauthorised person.

If you believe jili500 has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10. Cookies and Similar Technologies

jili500 uses cookies and similar tracking technologies on the jili500 website. Cookies are small text files placed on your device that help the website function correctly and allow us to understand how players use the platform.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the jili500 platform to function — these include session management cookies that keep you logged in during a gaming session. These cannot be disabled without impairing your ability to use the platform.
• Analytics Cookies: Used to collect anonymous information about how players navigate the jili500 website — pages visited, time spent, error messages encountered. This helps jili500 improve the platform experience.
• Functional Cookies: Remember your preferences — such as language settings — so you don't have to re-enter them on each visit.
• Performance Cookies: Help jili500 monitor platform performance, load times, and technical reliability.

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies entirely or selectively accept certain types. Note that disabling cookies may affect certain features of the jili500 platform. jili500 does not use third-party advertising or tracking cookies for targeted advertising purposes.

11. Children and Minors

jili500 is strictly for players aged 18 and above. jili500 does not knowingly collect personal data from persons under the age of 18. If jili500 discovers or has reason to believe that an account holder is under 18, the account will be permanently closed, any balance will be handled in accordance with applicable regulations, and all associated personal data will be deleted except where retention is required by law.

If you are a parent or guardian and believe a minor has registered a jili500 account or provided personal data to jili500 without your knowledge, please contact our Data Protection Officer at privacy@jili500.click immediately.

12. Cross-Border Data Transfers

In the course of providing the jili500 platform, some personal data may be transferred to or processed by servers or service providers located outside the Philippines. This may occur when, for example, a game provider's servers are located in another jurisdiction, or a fraud prevention system operates from overseas infrastructure.

When jili500 transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place in accordance with the requirements of RA 10173 and NPC regulations. These safeguards may include contractual data protection clauses, adequacy decisions, or other mechanisms approved by the National Privacy Commission. jili500 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without ensuring appropriate contractual safeguards are in place first.

13. Changes to This Privacy Policy

jili500 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine law. When changes are made, we will update the effective date displayed at the top of this page and, where the changes are material, notify you through your registered contact details or through a prominent notice on the jili500 platform.

We encourage you to review this Privacy Policy periodically. The current version is always available at jili500.click/privacy-policy. Your continued use of the jili500 platform after any update takes effect constitutes your acceptance of the revised policy.

If jili500 proposes to use your personal data for a new purpose that is materially different from those described in this policy, we will seek your explicit consent before proceeding with that new processing activity.

14. How to Contact Us — Data Protection Officer

jili500 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and for handling all privacy-related enquiries and requests from players. You can reach our DPO through the following channels:

• Email: privacy@jili500.click
• General Support: support@jili500.click
• Live Chat: Available within your logged-in jili500 account — select the privacy or data enquiry option

We aim to respond to all privacy-related enquiries within 10 business days and to formal rights requests within 30 days. If you are not satisfied with jili500's response to a privacy concern, you have the right to escalate to the National Privacy Commission of the Philippines.